Frequently Asked Questions

Create a free account, add your business details, set up your menu, and connect a payment processor through NibblePay. Our guided setup checklist walks you through each step. Most merchants are live and taking orders in under 30 minutes — with NibbleOrders for online ordering and NibblePOS for counter service ready to go.

No. You can manage everything from any smartphone, tablet, or computer. Optional extras include receipt printers (Star CloudPRNT models) for automatic order printing and card readers for in-person payments. See our hardware guide for recommended devices and pricing.

Most merchants are up and running in 15–30 minutes. The main time is spent adding your menu items. NibbleOS includes demo menu templates (chipper, cafe, pizzeria, and more) you can use as a starting point, so you can be live even faster.

Not at all. If you can use a smartphone, you can use NibbleOS. Everything — from menu setup to NibbleKDS in the kitchen to NibbleCRM for customer management — is designed to be straightforward. No coding, no complicated setup.

NibbleOS charges 2% commission on orders with a €15/month minimum (€18.45 inc VAT). No setup fees, no hidden charges. Unlike legacy ordering platforms that charge €59–199+/month before you take a single order, your commission counts toward the monthly minimum — so busy months can cost you nothing extra. See the full breakdown on our pricing page.

No. You can cancel anytime. Unlike platforms that lock merchants into 12–24 month agreements, NibbleOS is month-to-month with no commitment. If you are not happy, you are free to leave — and your data goes with you.

With Stripe or Square, the 2% commission is deducted automatically from each order. With SumUp or cash orders, the commission is added to your monthly invoice. If your total monthly commission is less than €18.45, you just pay the difference.

NibblePay supports Stripe (1.5% + 20p for EU cards, Apple Pay, Google Pay), Square (1.75% flat rate), and SumUp (1.69% flat rate). You can connect multiple processors and set a default, or use different ones for online vs in-person payments.

Yes. You can enable “pay at collection” which allows customers to pay cash or card when they pick up their order. The 2% NibbleOS commission still applies. Cash tendering with change calculation is built into NibblePOS for counter orders.

The 2% commission is charged on the food subtotal only. Delivery fees you charge customers are passed straight to you — we do not take a cut of delivery charges.

Each merchant gets their own ordering page powered by NibbleOrders. Share this link on your social media, flyers, or as a QR code. Customers can save it to their phone's home screen and it appears with your branding — like your own app, without the app store fees.

Yes. Add your logo, set your brand colour, and customise your menu with photos and descriptions. When customers save your page to their home screen, it appears with your branding, not ours. Your business, your identity.

Orders appear on your dashboard in real-time. You can also use NibbleKDS on a tablet in the kitchen, set up automatic printing to a receipt printer, or receive email and SMS notifications. Everything stays in sync.

No. Guest checkout is always available — customers can order without creating an account. They can optionally save their details for faster checkout next time and to benefit from NibbleLoyalty rewards.

Customers receive push notifications (free) or SMS notifications when their order status changes — confirmed, preparing, ready for collection, or out for delivery. No more phone calls asking “is it ready yet?”

Yes. NibbleOrders supports both collection and delivery. Set up delivery zones with custom fees, minimum order amounts, and estimated delivery times. Customers enter their address and instantly see if they are in your delivery area.

You can create radius-based zones (e.g., “within 3km”) or draw custom polygon zones on an interactive map to define exact delivery boundaries. Each zone can have its own delivery fee, minimum order, and estimated time. Stack multiple zones for tiered delivery pricing.

No. NibbleOS is for direct orders — you handle your own delivery using your staff or a third-party service. We provide the ordering system and customer notifications; you manage fulfilment. This keeps costs down and gives you full control.

Customers see order status updates (confirmed, preparing, ready, out for delivery, completed) and receive notifications at each stage. Real-time GPS driver tracking is not currently available.

NibbleKDS is a web-based Kitchen Display System. Mount a tablet on the wall and orders appear in real-time. Kitchen staff can update order status with one tap. No special hardware needed — any tablet or screen with a browser works.

NibbleOS supports Star CloudPRNT printers including the mC-Print3, TSP143III, and TSP654II. These connect via WiFi or Ethernet and orders print automatically as soon as they are placed. See our hardware guide for full details and pricing.

Yes. NibblePOS is a full point-of-sale system built into NibbleOS. Use it on any tablet to take walk-in orders, open tabs for sit-down customers, apply discounts, and accept card or cash payments. All orders sync to your kitchen and reports automatically.

Yes. You can manually pause ordering with one click, or use the capacity management feature. Set a maximum number of active orders — when you hit capacity, new orders automatically pause until you catch up. Customers see estimated wait times so they can decide whether to wait or come back later.

Yes. NibblePay works with Stripe Terminal, Square Terminal, and SumUp card readers for in-person payments. Manage all your terminals from Settings and take payments through NibblePOS. See our hardware guide for recommended readers.

Yes, 100%. Unlike marketplace delivery apps that sit between you and your customers, NibbleCRM gives you full access to your customer database. See their order history, preferences, and contact details. Export anytime. Your customers are yours.

NibbleCRM includes a full customer database with automatic tagging (VIP, lapsed, at-risk), customer tiers (new, regular, loyal, VIP), notes, order history, lifetime spend tracking, and RFM segmentation analysis. You can also import existing customers via CSV.

Yes. Send push notifications (free) to customers who installed your PWA, or SMS campaigns (per-message cost). Target specific customer segments, personalise messages, schedule sends, and track conversions and ROI. Unlike other platforms that charge extra for marketing tools, campaigns are included in NibbleOS.

Automations run in the background without you lifting a finger. Pre-built flows include: welcome messages for first-time customers, win-back campaigns for lapsed customers, VIP thank you messages, post-dining feedback requests, and more. Set them up once and let them run. NibbleOS includes these at no extra charge — they are standard on most legacy platforms only at premium tiers.

Yes. NibbleLoyalty lets you create percentage or fixed-amount discounts, free items, BOGO deals, and bundle offers. Set conditions like minimum order, first-order only, specific days/hours, or booking-related conditions. Use promo codes or auto-apply discounts. Track redemptions and revenue from your dashboard.

NibbleOS includes sales reports (daily, weekly, monthly), product analytics (bestsellers, trends, modifier popularity, items frequently ordered together), margin reports (cost tracking, profit per item), customer analytics (tiers, RFM analysis), booking analytics (no-show rates, busiest times heatmap), and marketing performance (campaign ROI, conversion rates).

NibbleOS supports multi-rate VAT for Ireland (0%, 9%, 13.5%, 23%) and UK (0%, 20%). Assign VAT rates to each menu item, and we calculate the correct VAT automatically. Export VAT reports as CSV for your accountant. All prices are VAT-inclusive, the way customers expect.

Yes. Enter your ingredient costs for each item and NibbleOS calculates gross margin. See live margin indicators when setting prices, get alerts for low-margin items, and view margin reports by item and category. Costs are snapshotted on each order so your historical data stays accurate even when prices change.

Yes. Create staff profiles with roles and hourly rates, schedule shifts with a weekly roster view, use shift templates for quick scheduling, and track time with clock in/out. View timesheets and labour cost analysis alongside your order data.

NibbleOS has a €15/month minimum (legacy platforms charge €59–199+/month), no setup fees (others charge €200–500), and no contracts (competitors typically require 12–24 months). Our commission is 2% vs the typical 2.5–5%. Plus, marketing, CRM, POS, KDS, and booking features are all included — not charged as expensive add-ons. See our pricing page for a detailed comparison.

Marketplace delivery apps take 14–35% commission and do not share customer data with you. With NibbleOS, you own the customer relationship through NibbleCRM, control your branding, and pay just 2%. We are for direct orders, not marketplace listings.

Many merchants use both. Marketplace apps are useful for discovery — getting new customers to find you. NibbleOS is for direct orders from customers who already know you. Over time, shift regulars to ordering direct so you keep more of each sale and build a real relationship through NibbleCRM and NibbleLoyalty.

NibbleOS is a complete operating system for food businesses, not just an ordering tool. You get NibblePOS, NibbleOrders, NibbleKDS, NibblePay, NibbleCRM, NibbleLoyalty, NibbleBookings, and NibbleAI — all included at no extra cost. Most competitors charge separately for CRM, marketing, bookings, and advanced analytics, or simply do not offer them at all.

Email us at hello@nibble.ie or use our contact page. We are a small team so you will get a real person, not a chatbot or a ticket queue. We also offer onboarding calls to help you get the most from NibbleOS.

You manage your own orders and customer relationships directly. For refunds, NibbleOS has a built-in refund system — full or partial refunds with reason tracking, processed through your connected payment processor. Commission is adjusted automatically when you issue a refund. Customers are notified by email, SMS, and push.

Yes. We use industry-standard encryption and security practices. Payment information is handled by your payment processor — we never see or store card details. Webhook signatures are verified with HMAC-SHA256 to prevent tampering. See our Privacy Policy for more details.

Yes. You can import your existing customer list via CSV into NibbleCRM. If you are migrating from another platform, you have the legal right under GDPR to request your data. Get in touch and we can help with the migration process.